The request sound will not play in Omni Channel while auto-accepting work .
Last updated 2021-02-16 ·Reference W-7927355 ·Reported By 25 users
When work is being auto-accepted in Omni-Channel in Lightning Console, the request sound may not play.
-Create an org with Lightning, and Omni-Channel enabled
-Configure Omni-Channel to deliver something like cases and a test agent that can receive them (QBR or SBR, doesn't matter)
-Configure the agent's presence configuration to auto-accept work
-Navigate to a lightning console
-Open the browser dev tools and throttle the network to Slow 3G (helps repro the issue)
-Go online for cases
-Continue to accept and close cases until the issue repros (you don't need to close them quickly or anything specific)
Please disable the auto accept if possible.
Reported By (25)
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.