Error enabling Social Customer Service
Trailblazer Community

Error enabling Social Customer Service

Marketing Cloud Social Studio

Last updated 2022-03-11 ·Reference W-10706701 ·Reported By 6 users

Fixed - Summer '22

Summary
Some customers are receiving the error "The required package is not installed. Disable Social Customer Service, and then re-enable to auto-install the package" when attempting to enable Social Customer Service

Repro
- Log into a Salesforce Org
- From Setup, type "social customer service" in the search on the left-hand side and select this
- On the Social Customer Service Settings page, attempt to log into Social Customer Service
- Receive the above error

Workaround
N/A

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.