Error enabling Social Customer Service
Trailblazer Community

Error enabling Social Customer Service

Marketing Cloud Social Studio

Last updated 2022-03-11 ·Reference W-10706701 ·Reported By 6 users

Fixed - Summer '22

Some customers are receiving the error "The required package is not installed. Disable Social Customer Service, and then re-enable to auto-install the package" when attempting to enable Social Customer Service

- Log into a Salesforce Org
- From Setup, type "social customer service" in the search on the left-hand side and select this
- On the Social Customer Service Settings page, attempt to log into Social Customer Service
- Receive the above error


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