Unable to view Contacts under the All Contacts tab when a @ symbol is within the ContactKey
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Unable to view Contacts under the All Contacts tab when a @ symbol is within the ContactKey

Marketing Cloud Audience/Contacts

Last updated 16 days ago ·Reference W-8260348 ·Reported By 1 users

In Review

Summary
Unable to view Contacts under the All Contacts tab when a @ symbol is within the ContactKey.

The error occurs when the @ symbol is not encoded to %40.

Repro
1. Navigate to the All Contacts tab in Contacts Builder or from Mobile click manage contacts.
2. Find a contact that has an email address format as the contact key.
3. Notice there is an error and the user cannot view the details of the contacts.

Workaround
1. Right-click on the Contact Key and Click on Open in a New Tab
2. In the new Browser URL change the @ symbol to %40.

Note: This workaround might not work every time as the encoding needs to be updated in the URI for every tab.

Reported By (1)

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