Media type filter missing for Instagram in Engagement Summary Dashboard
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Media type filter missing for Instagram in Engagement Summary Dashboard

Marketing Cloud Social Studio

Last updated 14 days ago ·Reference W-11074163 ·Reported By 0 users

In Review

Summary
When attempting to run a Media filter on an Engagement Summary Dashboard with mixed Social Accounts, the media type filters do not appear. When running on one social account type (ie. Facebook or Instagram) there is a Media Type filter available. When adding both Social account types, there is no Media Type filter available in the filter option. Also missing is the Regions filter dropdown.

Repro
1. Login to Social Studio
2. Open a Workspace > Analyze
3. Create a Engagement Summary Dashboard with Facebook (or Instagram) Social Accounts
4. Open the filter options in that dashboard and select the Media Type dropdown
This is what is missing from the mixed dashboard
5. Create a new Engagement Summary dashboard with Mixed Social Accounts (Facebook and Instagram)
6. Open the filter options in that dashboard and notice the Media Type dropdown (and Regions) is missing

Workaround
Create individual Engagement Summary Dashboards for each separate managed social account type

Reported By (0)

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