Behavioral Triggers Abandoned Browse do not always sort items correctly
Last updated 2021-12-06 ·Reference W-10255567 ·Reported By 1 users
Due to a known product bug subset of customers may notice that in their account sometimes for the random subscribers when we check the items viewed by the customer in Einstein email recommendations it doesn’t show the items in sorted order(most recent viewed item first) it shows random products.
1. Create abandoned cart Journey using Behavioural Triggers
2. Using a test subscriber browse random products
3. Send a test email to the test subscriber to see older and irrelevant items delivered as recommendations.
None at the moment.
Reported By (1)
Is it Fixed?
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