Delay in Marketing Cloud tracking (Individual Email Results) syncing to Salesforce
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Delay in Marketing Cloud tracking (Individual Email Results) syncing to Salesforce

Marketing Cloud Integrations

Last updated 5 days ago ·Reference W-9840132 ·Reported By 58 users

In Review

Summary
When sending an email via Marketing Cloud Connect some tracking is taking a day or two to sync to Salesforce even with the tracking frequency set to hourly in the connector settings.

Repro
1) Send an email to a Salesforce audience. This could be a triggered send, a Journey Builder send, or a Salesforce send that has send tracking to Salesforce enabled.
2) You may notice the email send/triggered send record does not have tracking populated for several hours up to a day.

Workaround
There is currently no workaround. You may attempt to "Request Tracking Immediately" on the email send/triggered send record in Salesforce; however, there is the potential for tracking to still be delayed.

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