Error received when attempting to access a Facebook comment via the timestamp link
Trailblazer Community

Error received when attempting to access a Facebook comment via the timestamp link

Marketing Cloud Social Studio

Last updated 8 days ago ·Reference W-9529228 ·Reported By 9 users

In Review

Summary
When attempting to access a Facebook comment natively by clicking the timestamp link in Social Studio or Social Customer Service, an error of "Sorry, this content isn't available right now" is sometimes received, despite the post still being visible on the native social network.

Repro
- Navigate to the desired comment in Social Studio Engage using the Post Inspector.
- Click the timestamp link to the comment on the native network.
- Expected: customer navigates to the comment on native.
- Actual: customer receives a "Sorry, this content isn't available right now" error page.

Workaround
Access the post directly via native Facebook

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.