Error received when attempting to access a Facebook comment via the timestamp link
Last updated 2021-12-15 ·Reference W-9529228 ·Reported By 9 users
When attempting to access a Facebook comment natively by clicking the timestamp link in Social Studio or Social Customer Service, an error of "Sorry, this content isn't available right now" is sometimes received, despite the post still being visible on the native social network.
- Navigate to the desired comment in Social Studio Engage using the Post Inspector.
- Click the timestamp link to the comment on the native network.
- Expected: customer navigates to the comment on native.
- Actual: customer receives a "Sorry, this content isn't available right now" error page.
Access the post directly via native Facebook
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