Delays in ingestion of Instagram Tag Posts in Social Studio
Trailblazer Community

Delays in ingestion of Instagram Tag Posts in Social Studio

Marketing Cloud Social Studio

Last updated 2021-11-10 ·Reference W-9478258 ·Reported By 6 users

In Review

Summary
Some Instagram Tag posts (posts where another Instagram account has been tagged in a photo or video) are being ingested into Social Studio with a longer than expected delay.

Repro
- Access Social Studio > Engage
- Configure a Column filtered to return the "Tags" media type for Instagram
- Select a post and note the received date/time shown for the post
- Click the timestamp on the post to access the post on native Instagram and note the publish date/time there

Workaround
N/A

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