Duplicate Facebook comments appearing in Engage and Analyze
Trailblazer Community

Duplicate Facebook comments appearing in Engage and Analyze

Marketing Cloud Social Studio

Last updated 2021-07-29 ·Reference W-9320486 ·Reported By 1 users

In Review

Summary
In some cases, duplicate Facebook comments are being returned in Social Studio when the parent post is an Unpublished (Dark) post.

Repro
- Log into Social Studio and access Engage
- Create a Column for a Facebook Managed Social Account which has recent Unpublished posts
- See that some comments may be duplicated

Workaround
Filtering the Engage Column by the media type "Unpublished Posts" will return only the Unpublished version of the comment.

Reported By (1)

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.