Experience Builder picklist shows error message for valid options
Trailblazer Community

Known Issues · In Review

Experience Builder picklist shows error message for valid options

Service , Communities , Field Service

Last updated 13 days ago ·Reference W-6484010 ·Reported By 2 users

In Review

Summary
Some users are reporting an intermittent issue in Experience Builder where picklists show an error message "This is not a valid option" if a deployment gets deleted and a new deployment with the same name is created.

NOTE: This intermittent issue has been reported when using Channel Menu, Field Service, and Live Agent components in the Experience Builder.

Repro
- Create a deployment and enable it.
- Select this deployment in one of the above component's picklist in the Experience Builder.
- Delete the deployment.
- Create a deployment with the same name.
- Observe the error on the Experience Builder component "This is not a valid option"
- Observe there is a duplicate deployment by the same name.

NOTE: This issue is intermittent and not all users may experience this behavior following these steps.

Workaround
- Select any other option in the picklist
- Then select the desired option

NOTE: Clicking any other picklist value than the erroring value, including the duplicate, will also remove the duplicate value from the picklist.

Reported By (2)

Mayank Singla Rupert Barrow

Is it Fixed?

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