Display error Message when disabling users in Social Studio
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Display error Message when disabling users in Social Studio

Marketing Cloud Social Studio

Last updated 2021-01-05 ·Reference W-8505652 ·Reported By 1 users

No Fix

Summary
When you attempt to disable a user, there is an error displayed "The server encountered an unexpected condition which prevented it from fulfilling the request” but the user is still deactivated once you cancel out of the admin screen and refresh.

Repro
Login to Social Studio
Select the user account in the top right corner
Select admin button and open the Users tab
Open a user and to deactivate and save

Workaround
Save, wait for error and cancel out. User is still disabled (once you refresh)

Reported By (1)

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