Mobile number of deleted contacts still visible in _SMSSubscriptionLog
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Mobile number of deleted contacts still visible in _SMSSubscriptionLog

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Last updated 14 days ago ·Reference W-8599591 ·Reported By 4 users

In Review

Summary
Due to orphaned records still remaining in some backend database tables, the mobile number of some deleted contacts will still be visible on the data view _SMSSubscriptionLog after the contact is fully processed via Contact Delete.

These records will be listed in _SMSSubscriptionLog with the SubscriberKey value 'No MobileAddress record has been found or this mobile number'

Repro
Delete contact that exists as a MobileConnect subscriber via Contact Delete.

Workaround
No workaround to remove these records at present. Bug ticket associated with this Known Issue will remove these records with a DB script.

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