Scheduling the first service in an MSW chain with SLR results in wrong and overlapping travel values
Last updated 17 days ago ·Reference W-8600225 ·Reported By 1 users
In Review
Summary
When created dependent service appointments or a multi schedule work chains with geolocation and time dependencies (start after finish same day) the SA's will have the correct travel values but overlap between the first SA 'travel from' to the second SA 'travel to'.
Repro
1. Create 2 Service Appointment under the same Work Order with Geolocations (assign them to a territory and make sure to have Geolocation on the territory/STM as well).
2. Create a Time Dependency of type "Start After Finish and Same Day" with the Same Resource checkboxes ticked (true).
3. Schedule the second service in the chain at the beginning of the day so there won't be enough room for the first SA to schedule.
4. Make sure that there is only 1 resource to take the Services in this territory.
5. Schedule the First SA of the chain with the Schedule operation in the Gantt (or bulk schedule).
Workaround
N/A
Reported By (1)
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