New Username entry for Account Level List Detective unsubscribes subscribers
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New Username entry for Account Level List Detective unsubscribes subscribers

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

Last updated 22 days ago ·Reference W-8055909 ·Reported By 0 users

In Review

Summary
New account-level List Detective entries for username will cause subscribers' statuses to be updated to Unsubscribed even if the entry is set to allow the username.

Repro
1. Request to update account-level List Detective with new username is completed
2. Subscribers with matching usernames will be moved to Unsubscribed status

Workaround
1. Generate a list of active subscribers with usernames which match the values being added to the Account-Level List Detective prior to the request being completed
2. Import the subscribers with a status of Active after the update has been made and the subscribers have been moved to Unsubscribed status.

Reported By (0)

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