New Username entry for Account Level List Detective unsubscribes subscribers
Last updated 2021-02-16 ·Reference W-8055909 ·Reported By 0 users
Fixed in version Marketing Cloud Release January 2021
New account-level List Detective entries for username will cause subscribers' statuses to be updated to Unsubscribed even if the entry is set to allow the username.
1. Request to update account-level List Detective with new username is completed
2. Subscribers with matching usernames will be moved to Unsubscribed status
1. Generate a list of active subscribers with usernames which match the values being added to the Account-Level List Detective prior to the request being completed
2. Import the subscribers with a status of Active after the update has been made and the subscribers have been moved to Unsubscribed status.
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