Date Format attribute is sometimes cleared or reset during Catalog Uploads in Einstein Recommendation
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Date Format attribute is sometimes cleared or reset during Catalog Uploads in Einstein Recommendation

Marketing Cloud Einstein/Predictive

Last updated 12 days ago ·Reference W-11188882 ·Reported By 7 users

In Review

Summary
A subset of customers may experience an issue with Einstein Product Catalogue import where date attribute locale changed to random format rather than what was specified when import was setup. This would cause the incorrect file mapping for the catalogues and resulting the imports to fail.
The error is 'Problems: Parsing - Unable to parse catalog file. Please check formatting for date fields'

Repro
No specific steps to reproduce as this is intermittent.

Workaround
Reset the date format of Einstein Recommendation attribute and that should allow us to proceed with the Import.

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