All mobile activity is classified under "Tablet" in Marketing Cloud Reports
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All mobile activity is classified under "Tablet" in Marketing Cloud Reports

Marketing Cloud Reports

Last updated 4 days ago ·Reference W-10796892 ·Reported By 5 users

In Review

Summary
In Marketing Cloud Reports, all non-desktop activities such as Opens and Unsubscribes are currently classified under "Tablet" in the Email Device Type field. This includes both mobile (phone) and tablet device types.

Repro
This behavior can be reproduced in pivot tables, reports, and dashboards by querying the Email Device Type field.

Workaround
Tablet and Mobile devices can be distinguished by using the Email Device Name field.

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