"An internal server error has occurred Error ID: {Unique Number}-{Unique Number} " when viewing account records
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"An internal server error has occurred Error ID: {Unique Number}-{Unique Number} " when viewing account records

Pardot

Last updated Yesterday ·Reference W-9852216 ·Reported By 5 users

In Review

Summary
After enabling the Einstein Key Accounts Identification (Beta) feature and adding its lightning component to the account page, certain users will see this error viewing account records : "An internal server error has occurred Error ID: {Unique Number}-{Unique Number} "

Repro
1) Login as effected user
2) Go to an account record
3) The error will display upon the account record loading.

Workaround
no workaround available

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