Error message "Cannot contain more than 1 URL" related to multiple periods in usernames
Last updated 2021-10-11 ·Reference W-9789582 ·Reported By 4 users
When attempting to reply to an Instagram post in Social Studio Engage, the error message "Cannot contain more than 1 URL" is received when the post contains a username with more than one period, and another term with at least one period.
- Engage > New Column > Social Account > Instagram
- Pick a post, @ mention a username containing more than one period (ie. @test.handle.name), include another term with a period (ie. test.term) and reply to it
- When trying to send the message you will see the error message: "Cannot contain more than one URL"
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