GIF Facebook Comment does not display in Social Customer Service
Trailblazer Community

GIF Facebook Comment does not display in Social Customer Service

Marketing Cloud Social Studio

Last updated 2022-05-12 ·Reference W-8264959 ·Reported By 2 users

In Review

Summary
A Facebook Comment post containing a gif displays a grey square when viewing the Comment in Social Customer Service

Repro
1. Login to Social Customer Service in the Salesforce Org
2. Locate a Facebook Comment post to Social Customer Service containing a gif
3. Notice that the post only displays any text and no GIF

Workaround
View the Comment on native Facebook

Reported By (2)

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