Facebook Reply with GIF is publishing with a static image of the GIF
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Facebook Reply with GIF is publishing with a static image of the GIF

Marketing Cloud Social Studio

Last updated 2021-09-15 ·Reference W-9755587 ·Reported By 2 users

In Review

Summary
When replying to a Facebook comment through Social Studio Engage and including a GIF, you can see that it loads and is sent as expected. However, when we open Facebook natively, we can see that the GIF is static/non-moving as if it were an image.

Repro
- Login to Engage, Find a Facebook post and click on it to open in post inspector
- Upload a GIF as part of the Facebook reply
- Image will appear as static image on native Facebook

Workaround
Reply directly on native Facebook

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