Einstein Engagement Scoring | casing consistency in email
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Einstein Engagement Scoring | casing consistency in email

Marketing Cloud Einstein/Predictive

Last updated 15 days ago ·Reference W-7913867 ·Reported By 0 users

In Review

Summary
Currently casing within Einstein Engagement scoring is not always the same for scores for the same email address.

Repro
After scores are generated, see that some emails are uppercase and some are lowercase.

Workaround
Potentially modifying casing through SQL lower() function, however impact should be aesthetic only in nature unless a casing sensitive solution exists.

Reported By (0)

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