Einstein Engagement Scoring | casing consistency in email
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Einstein Engagement Scoring | casing consistency in email

Marketing Cloud Einstein/Predictive

Last updated 2021-04-14 ·Reference W-7913867 ·Reported By 0 users


Currently casing within Einstein Engagement scoring is not always the same for scores for the same email address.

After scores are generated, see that some emails are uppercase and some are lowercase.

Potentially modifying casing through SQL lower() function, however impact should be aesthetic only in nature unless a casing sensitive solution exists.

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