Partner Community Users have lost access to see the email template icon when sending email within a Community
Trailblazer Community

Known Issues · In Review

Partner Community Users have lost access to see the email template icon when sending email within a Community

Site.com , Communities , Winter 21

Last updated 5 days ago ·Reference W-8142141 ·Reported By 8 users

In Review

Summary
After the Winter ’21 Release partner may not see the email template icon when they attempt to send an email from the Activities component inside a community. This happens because the org wide permission “Manage Email templates (PermissionsEmailTemplateManagement)” was unintentionally disabled in the org.

Repro
1 - Create a Community using Partner Central Template.
2 - Enable a Community user as Partner on Partner Account and add them as a member of the Community.
3 - Login as the Community user, Open a Lead record and go to Activities>>Email
4 - The Email template icon is not visible to the partner user.

Workaround
The perm to see email template icon can be added via API be performing the following steps (it is not visible in the org itself):

1. Go to https://workbench.developerforce.com/login.php
2. Login with your Prod org credentials
3. Go to Queries > Soql query > Query on Profile Object to get the Partner profile ID.
4. From the results > Hover over the Partner profile ID and click on Update Option
5. Search for “PermissionsEmailTemplateManagement”
6. Set value to *True* and* Confirm Update*


After this Partner Users should be able to see the Insert template icon.

NOTE: Make sure the Email template folder with the pre-created partner templates is shared with the Partner user so that the user can access the template.

Reported By (8)

Filippo Santi Lisa Hamon Brian Schwartz Patrick1 Bates Viseo Iberia Oliver Kelso Gustavo Valentim Danielle Yurgosky

Is it Fixed?

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