Email 'To Address' & 'From Address' appear blank when hovering over an email in related list on a Case.
Last updated 2021-10-12 ·Reference W-7816038 ·Reported By 1 users
In LEX, when we hover over an Email in Emails related list on a Case, the 'To Address' and From Address' fields appear blank in the hover.
Login into an org with Email-to-case enabled.
Add Emails related list to Cases Page Layout
Create a case and send an email from that Case
In LEX, go to the Emails related list on the Case and hover over the Email Subject
An admin could add the To Address/From Address columns to the list view if they are not already present. Alternately, users can click into the Email Detail to see the To/From Addresses.
Reported By (1)
Is it Fixed?
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