Sending an email with a predefined upper case From Address fails to send
Last updated 22 days ago ·Reference W-7773389 ·Reported By 0 users
Email action with predefined "From Address" fails to send email due to case sensitive check for email address.
1) Assume logged in user has email id email@example.com
2) Add predefined value for "From Address" in email quick action and set value to 'Abc@xyz.com'
3) Make sure the "From Address" is removed from the email action layout
4) Go to any case and try to send an email using email quick action.
Use LOWER function in predefined value to convert the value to lower case. Alternatively, add the "From Address" to the email quick action layout.
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Is it Fixed?
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