Journey Path not drawn correctly when multiple paths contain no activities
Marketing Cloud Journey Builder
Last updated 9 days ago ·Reference W-9762917 ·Reported By 2 users
In Review
Summary
When a decision split has multiple branches and any of the branches have no activity besides a join activity to another branch, it is possible when using Journey Test Mode, or using the Contact Trace functionality found in Journey Health, that an incorrect path is highlighted on the screen.
Repro
Create a Journey
Drag a Decision Split onto the canvas and configure it with 3 or more paths
Use a join activity for each path to join back to the top branch
Delete the wait activity before each join
Configure the rest of the journey to completion, save, validate, test
Note that an incorrect path is highlighted, suggesting that the record was evaluated incorrectly through the decision split.
Workaround
Add a wait activity, or any other activity onto the empty paths. Once this is done, Journey Test Mode and Journey Health will highlight the correct path.
Reported By (2)
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