Remove From Journey unavailable when contact has previously exited Journey
Trailblazer Community

Remove From Journey unavailable when contact has previously exited Journey

Marketing Cloud Journey Builder

Last updated 2021-06-09 ·Reference W-9176369 ·Reported By 5 users

In Review

Summary
When using Find Contact Path functionality from Journey Health, if the contact previously exited the Journey but has since reinjected, the "Remove From Journey" button cannot be clicked on.

Repro
-Create a Journey set to "Re-entry after exiting"
-Inject a contact
-Wait until the contact has exited then re-inject the contact
-Click Journey Health
-Search for the Contact Key
-The "Remove From Journey" button is greyed out and cannot be clicked on

Workaround
Use the REST API route /interaction/v1/interactions/contactexit to remove the contacts from the Journey

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.