Remove From Journey unavailable when contact has previously exited Journey
Last updated 2021-09-24 ·Reference W-9176369 ·Reported By 6 users
When using Find Contact Path functionality from Journey Health, if the contact previously exited the Journey but has since reinjected, the "Remove From Journey" button cannot be clicked on.
-Create a Journey set to "Re-entry after exiting"
-Inject a contact
-Wait until the contact has exited then re-inject the contact
-Click Journey Health
-Search for the Contact Key
-The "Remove From Journey" button is greyed out and cannot be clicked on
Use the REST API route /interaction/v1/interactions/contactexit to remove the contacts from the Journey
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