Cannot integrate a Salesforce user that contains a single quote in the username
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Cannot integrate a Salesforce user that contains a single quote in the username

Marketing Cloud Integrations

Last updated 2 days ago ·Reference W-9136351 ·Reported By 1 users

In Review

Summary
When trying to integrate and save a username in the Salesforce.com Username field within the Marketing Cloud, if that username contains the ' character, you will receive the following error in the UI:

There was an error communicating with Salesforce, verify your connected app is set up properly and try again.

Repro
1. Create a Sales Cloud username that contains the ' character

2. Attempt to integrate a Marketing Cloud User to the created Sales Cloud User

3. Receive the following error: "There was an error communicating with Salesforce, verify your connected app is set up properly and try again."

Workaround
Currently the Marketing Cloud field to integrate a user does not accept usernames that contain a single quote mark. Remove the quote mark from the username and try again.

Reported By (1)

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