Unable to use Interaction Studio link present in Sales Cloud
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Unable to use Interaction Studio link present in Sales Cloud

Evergage

Last updated 2021-03-26 ·Reference W-8850518 ·Reported By 0 users

In Review

Summary
When an Interaction Studio account is tethered with Marketing Cloud, the link present in the 'Evergage Link' field will not work to view the contact in Interaction Studio

Repro
Select the Evergage Field as an option in the Push tab of the Salesforce integration in Interaction Studio. The resulting link which displays in Salesforce will not allow access to Interaction Studio since it does not redirect through Marketing Cloud.

Workaround
Copy the value for customerId and search in All Users using the value to locate the contact in Interaction Studio.

Reported By (0)

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