Journey Builder customers may see a doubled count on the JB Canvas
Trailblazer Community

Journey Builder customers may see a doubled count on the JB Canvas

Marketing Cloud Journey Builder

Last updated 2021-03-25 ·Reference W-9026755 ·Reported By 0 users

In Review

Summary
All JB customers across stacks may see a degree of impact from this issue. The largest impact is observed on Stack 7 and 11 starting 3/18/21 between 12:14 GMT and 12:34 GMT as well as 14:10 and 14:14 GMT.

Batches of contacts may be duplicated within a Journey starting on the following dates.

Stack 1 - March 9, 2021
Stack 4 - March 1, 2021
Stack 6 - March 9, 2021
Stack 7 - March 17, 2021
Stack 10 - No Impact
Stack 11 - March 1, 2021
Stack 12 - No Impact
Stack 50 - No Impact

The only number on the canvas that is impacted is the number directly underneath a given activity. Send counts are unaffected and no tracking or extract is impacted.

For Stack 7 and 11 customers in particular, during the times mentioned above, you may observe a large discrepancy. For customers outside of Stack 7 and 11, impact is minimal.

Repro
N/A

Workaround
The counts are tentatively planned to be corrected the week of March 29th, 2021.

Reported By (0)

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.