Journey Builder customers may see a doubled count on the JB Canvas
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Journey Builder customers may see a doubled count on the JB Canvas

Marketing Cloud Journey Builder

Last updated 2021-03-25 ·Reference W-9026755 ·Reported By 0 users

In Review

All JB customers across stacks may see a degree of impact from this issue. The largest impact is observed on Stack 7 and 11 starting 3/18/21 between 12:14 GMT and 12:34 GMT as well as 14:10 and 14:14 GMT.

Batches of contacts may be duplicated within a Journey starting on the following dates.

Stack 1 - March 9, 2021
Stack 4 - March 1, 2021
Stack 6 - March 9, 2021
Stack 7 - March 17, 2021
Stack 10 - No Impact
Stack 11 - March 1, 2021
Stack 12 - No Impact
Stack 50 - No Impact

The only number on the canvas that is impacted is the number directly underneath a given activity. Send counts are unaffected and no tracking or extract is impacted.

For Stack 7 and 11 customers in particular, during the times mentioned above, you may observe a large discrepancy. For customers outside of Stack 7 and 11, impact is minimal.


The counts are tentatively planned to be corrected the week of March 29th, 2021.

Reported By (0)

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