SMS Account Summary report does not run at enterprise when Include Child Accounts = True
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SMS Account Summary report does not run at enterprise when Include Child Accounts = True

Marketing Cloud Mobile

Last updated 2021-07-07 ·Reference W-8979684 ·Reported By 3 users

In Review

Summary
The 'SMS Account Summary' report does not run at the enterprise level, when Include Child Accounts = True and some Child BU's are not using MobileConnect.

Repro
-Go to Analytics Builder > MobileConnect > SMS Account Summary > Create
-Set most parameters as you wish, except Include Child Accounts = True > Submit
-Select 'Email Results' or another delivery method.
-The report is not received.

Workaround
Run the report in each child BU individually to get data for that BU.

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