MobileConnect Filter lists do not retain selected short code-keyword population
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MobileConnect Filter lists do not retain selected short code-keyword population

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Last updated 2021-06-01 ·Reference W-8988722 ·Reported By 3 users

In Review

Summary
MobileConnect filtered lists do not retain the selected Short code-keyword population and defaults to All Contacts. If you create a Filtered List in MobileConnect and select a Short code- keyword as the starting population, the list created is wrong because the Short-code Keyword filter starting population is getting replaced by All Contacts.

Repro
1) Create a MobileConnect filtered list.
2) On subsequent population window select any short code-keyword combination other than All Contacts
3) Select a filter criteria & save this list.
4) It will then display the All contacts population instead of selected Short code-keyword list on UI & filtering is done on All Contacts instead of subset of contacts that are related to this short code.

Workaround
After initial submission, edit the filtered list & edit population. Reselect required short code-keyword list & save.

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