Journey Analytics and Email Analytics do not match due to mismatch timezones
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Journey Analytics and Email Analytics do not match due to mismatch timezones

Marketing Cloud Journey Builder , Marketing Cloud Reporting

Last updated 2021-03-01 ·Reference W-8912441 ·Reported By 1 users

In Review

Summary
In Journey Builder, the send totals in Journey Analytics vs Email Analytics do not match when using the same timeframe. This is the case even if the Journey only has a single Email Activity. Email Analytics is shown in UTC rather than user timezone which is causing this discrepancy.

Repro
-Create a new Journey containing an Email Activity
-Schedule the Journey so that the email would be sent in the next day's date in UTC
-Activate the Journey to inject contacts
-Compare the Email Analytics vs Journey Analytics for the day the email was sent, Email Analytics returns 0 sends but Journey Analytics returns a count

Workaround
Use Triggered Send Tracking within Email Studio to view sends counts for individual Journey Builder email sends for a specific timeframe.

Reported By (1)

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