Journey Analytics and Email Analytics do not match due to mismatch timezones
Last updated 2022-03-30 ·Reference W-8912441 ·Reported By 2 users
In Journey Builder, the send totals in Journey Analytics vs Email Analytics do not match when using the same timeframe. This is the case even if the Journey only has a single Email Activity. Email Analytics is shown in UTC rather than user timezone which is causing this discrepancy.
-Create a new Journey containing an Email Activity
-Schedule the Journey so that the email would be sent in the next day's date in UTC
-Activate the Journey to inject contacts
-Compare the Email Analytics vs Journey Analytics for the day the email was sent, Email Analytics returns 0 sends but Journey Analytics returns a count
Use Triggered Send Tracking within Email Studio to view sends counts for individual Journey Builder email sends for a specific timeframe.
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.