Contact Pathing feature stuck in Loading for Contacts that met Goal Criteria
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Contact Pathing feature stuck in Loading for Contacts that met Goal Criteria

Marketing Cloud Journey Builder

Last updated 2021-03-08 ·Reference W-8907063 ·Reported By 0 users

Fixed in version Marketing Cloud Release January 2021 Patch 5

Summary
When attempting to use the Contact Pathing feature from the Health tab within Journey Builder, it can sometimes become stuck in "Loading" for contacts that have met goal criteria. Contacts that have not met the goal work as expected.

Repro
-In Journey Builder, create a new Journey with a goal criteria configured to exit the contact from the Journey
-Inject a contact who meets the goal criteria
-After contact has exited due to meeting the goal, click the Health tab and search for the contact
-The UI is stuck in "Loading" and does not display results

Workaround
Use Journey History for contacts who have met goal criteria.

Reported By (0)

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