Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series
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Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

Last updated 7 days ago ·Reference W-8200473 ·Reported By 292 users

In Review

Summary
When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details."

Clicking on the "more details" link presents a popup screen with the message:

"Hmm. The email server is unavailable. Try again later.
Error code: ErrorCorruptData"

Clicking on "Technical Stuff" displays a text box with the wording "Data is corrupt., Store ID isn't an ID of a folder, item or mailbox."

The issue can also happen when opening event series that were not sync'ed with Lightning Sync (in non-Lightning Sync enabled orgs)

Repro
1.- In your Lightning Sync-enabled org, create an event series and allow it to sync to Outlook
2.- Open Outlook
3.- In your Outlook calendar, navigate to one of the events in the series
4.- Open the event and launch Outlook Integration

After a few seconds, the side panel will display the error message "Something happened when we tried to connect to the Exchange server. View more details."

Workaround
NA - Salesforce is working closely with Microsoft to get a resolution for our customers.

Reported By (292)

Rachel Rogers Juli Small NirmalaDevi Devarajan Traci Hanna Helen Rolinson Sofia Guijarro Quinn St Louis Alana Wanke David Tate Admin 2 VASS Carly Sauve Sarah Orens Dave Asper Marcus Palmgren Darcie Jean DeBolt Michael Varis Matia Boldrini Gwyn Cross Shannon Jewitt Valerie Christiansen Shan Singh Paul Kerry Siva Dadibathina Kelly Woodsum Emma Hughes Aaron Pass SFDC ECV Peter Rowe Maitreyee Sinha Cynthia Santana Justin Lonh Naga Mohan Siva Kumar Vangapandu Amy Donaldson Jaakko Niinivirta Courtney Piehl Rachel van den Berg Nancy Durant Puja Sharma Sarah Davenport Divija Atluri Zach Zmyslo Alfred Neudecker Naomi Vreeland Stephanie Jacobson Shea Watson Anthony Piaia Andrew Solar Stephan Hanfstängl Divya Baxi Bobby Jones Jonathan DiTroia Dyan Pithers Keith Desantis Bob Dale James Yoder Magdalena Stojanoska Nick Paraschak Wendi Grinnell Tuyen Sullivan Henry Lynch Jon Tice Marketing CSD Bryan Kent Morgan McMillan Vishaal Prasad Ian Mowbray Dana Evans Markus Morawietz Brooks Hammond Lynn Miller Mogamat Williams Ana Merlo Carol Walker Jennifer Chu Laura Nash Danae Bowers Brandon Smith Kristi Fladager Mike A Smith Megan Hernandez Rachael Bramblett Jerime Carpenter Carmen Vidaola Valladolid Amit Karpe Tyler Van Kirk Jason Hoult Daniel Flynn Scott Stickel Jennifer Smith APEX SYS Andy Slania Robin Cole Shelley Hou Alec Engler Olivia Wetzel Dennis Lenaerts Oliver Pechey Noah Chambers Typhaine Pédron Zeb Macer Douglas Buch Jennifer Geraci Divya K N Peter Doten Ben Nickerson Jeffrey Eichenlaub Dawn Johnson Ilona Szwed Julianne DeGeorge Danielle Stevens Claire Barkett Samantha Brown Stephanie Gassen John Vargo Jessica Phillips Dávid Döme Brandon Landry Marcel Hobizal Pam Stella Jeff Griffin Melanie Royston Richard Razon Benedikt Lempetzeder Lenny Urbas Tim Waterhouse Sonal Gupta Daryl Dyehouse Michaela Carter IP Admin User Danielle Ruby Julien ROCHER Linda Fleming Henrique Cabral Risa Symoun Connor Greeley Ryan Strittmatter Alexandra Spindler Christian Gallardo Mary Ann Novosel Ian S Ali O'Brien Sascha Klöttschen Ann Rosenqvist Håkon Dieset Frank Strous Jennine Barberini Jamie Barrio Febry Tobing Fabian Kaiser Timothy Fontaine Fontaine Simeon Sanchez Paul Tosch Steve Squash Shanthu Gopal Rhiannon Andrew Kyle Clanin Azharu ddin Keily Macdonald Asiya Khan Dan Long Clement Gomez Borbala Antal Ellen Ryu Rachel Huntington Shyam Popat MaryKay Lister Simon Timmer Daniel Nomen Douglas Stewart Chris Jones Sophia Meister Steve Zeitz Andrey Novikov Nancy Ngo Elke Meitzner 2124387886 David Murphy Alberto Fajardo Fabio De Rosa Julie-Anne Dupuis Rob Godfrey Christine Gandara Martin von Petzinger Chris Holland Bernd Mareth Kamrin Hazelwood Mathew Khan Adam Jones Louisa Barrett nisha bubna Lu Zhang Theo Perth Heather Young Tammy Gillhouse Amanda Cooley Kelley Daily Erin Gilbert Tudor Ceara Eric Kessler Martina Speer Ann Murray Emma Pollitt Ralene McDonald Chip Marasco Jason Jernigan Samantha Lambrecht Ken Azuma System Admin Peter Schmalz Ismael Umpierrez Varsha Waghmare Zaid Sumarmad Laura Palmer Mark McClure Gregory Mackin Ann Baker Joan Price Kerri Lindstrom Bruce MacLennan Derek Hawley Bahar Uludag Jay-Jay Obsioma Aileen Christina Eric Brett (BDM) Ben Page Monali Dol Roman Melnik IG David Frattaroli Frank Poeste Alexios Sidiropoulos Dennis Tollenaar Reddi Deepika Gurrala Pedro Mendonça Cayne Butt Mike Fisher Kamal Gupta Hendrik Meiwes Dennis Wilhelm Silke Fass sanjay saharan Tony Clemens Merrick Deville Mark Wright Arthur Roche Ross Richardson Susan Thayer Vaibhav Agrawal Marina Legrand Pilotlight Admin James Ryan Horacio Carreño Robin Wijnen Dimitri Van den Bergh Devin Fuller Jung Mun Nena Stoshikj Larry Bines Rey Rojas Jennifer Schawe Alan Rothschild Simon Alexander Scott Lukas Sreelatha S K Fabiano Da Silva Ophélie Gorizian José Bélanger Sebin Jose Hakan Harmanci Michael Groß Prudhvi Paladugu Zachary Alexander Tina Wang Samir Khan Yasir Hussain Josh Dayment Randy Miller Curtis Schares Divesh Puri Alex FitzSimons Gayas Mohammed Sowmya G Richardson Handjaja Tobias Thiel Jennifer Pirrone Carolene Vincia Daniel Robbins Nadia Grubmier David von Doehren Johan Yu Irena Klein Tracey Morris Sureshkumar Arjunan

Is it Fixed?

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