API Events created in Journey canvas do not appear in Sync to Other Systems
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API Events created in Journey canvas do not appear in Sync to Other Systems

Marketing Cloud Journey Builder , Evergage

Last updated 2021-03-03 ·Reference W-8818380 ·Reported By 1 users

Fixed

Summary
When attempting to associate Journeys in Sync to Other Systems for a User Segment in Interaction Studio (formerly Everagage), Entry Events created from the Journey Canvas do not appear.

Repro
1. Create a Journey Builder API Entry Event from the Journey Builder Canvas
2. Navigate to Interaction Studio | User Segments
3. Edit the targeted User Segment
4. Click 'Sync to Other Systems'
5. Select 'AddToJourneyBuilderOnJoin'

Workaround
Create a reusable API Entry Event by navigating to Journey Builder | Entry Sources. The reusable Entry Event will be selectable when configuring the API Entry Event in the Journey Builder canvas.

Reported By (1)

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