Unable to view the properties tab for the All Subscribers list in a business unit with enhanced segmentation enabled
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Unable to view the properties tab for the All Subscribers list in a business unit with enhanced segmentation enabled

Marketing Cloud Integrations

Last updated 2021-03-11 ·Reference W-8792761 ·Reported By 3 users

In Review

Summary
When viewing the all subscribers list in a business unit, when clicking on the properties tab, an error is generated and the information does not load.

Repro
1) In an ENT 2.0 account, navigate to a BU
2) Click on Email > Subscribers
3) Click on the All Subscribers list
4) Click on the properties tab
5) Error is presented and the folder "My Subscribers" does not show on the properties
"Error: Failed to retrieve folder location for the list"

Workaround
From the My Subscribers folder, click the checkbox next to the All Subscribers list and click the properties button.

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