Multi-resource scheduling not finding additional resources unless they've been previously scheduled
Last updated 2021-02-16 ·Reference W-7556637 ·Reported By 0 users
Multi-resource scheduling not finding additional resources unless they've been previously scheduled.
1. Log in as a user
2. Navigate to a record with the Schedule Appointment action
3. Work through the scheduling flow until you get to the slots screen with the 'Manage Service Resources' button
4. Search for a Service Resource that should be available
No results found.
Matching results found.
As a workaround, navigate to the Service Resource's primary Service Territory Member record first. Once you do that they will appear in the search.
Reported By (0)
Is it Fixed?
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