Unable to View Record via Maps Native App in Communities
Last updated 2021-06-24 ·Reference W-8373928 ·Reported By 2 users
When logging into the standalone Maps native app, users may encounter issues when logging into their community and clicking "view record" on a plotted marker as the Salesforce record page won't open as the record's URL is incorrect.
Issue identified in Maps v2.15.5
-Open standalone Maps native app
-Add an active connection for your community
-Log into the community
-Plot a marker layer
-Click "view record"
This issue has been partially resolved in Maps Mobile v1.0.9 for iOS. Previously when a community user clicked "view record" on a plotted marker, they weren't given an option to open it in the native Salesforce app or mobile browser. This functionality has been resolved. When selecting to view a record in the native Salesforce app, the record will open as expected. When selecting to view a record in the mobile browser, the URL is still incorrect. We will look to address this in an upcoming release.
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.