Unable to View Record via Maps Native App in Communities
Trailblazer Community

Unable to View Record via Maps Native App in Communities

Maps Mobile

Last updated 2021-06-24 ·Reference W-8373928 ·Reported By 2 users

In Review

Summary
When logging into the standalone Maps native app, users may encounter issues when logging into their community and clicking "view record" on a plotted marker as the Salesforce record page won't open as the record's URL is incorrect.

Repro
Issue identified in Maps v2.15.5
-Open standalone Maps native app
-Add an active connection for your community
-Log into the community
-Plot a marker layer
-Click "view record"

Workaround
N/A

Updates
12/10/2020:

This issue has been partially resolved in Maps Mobile v1.0.9 for iOS. Previously when a community user clicked "view record" on a plotted marker, they weren't given an option to open it in the native Salesforce app or mobile browser. This functionality has been resolved. When selecting to view a record in the native Salesforce app, the record will open as expected. When selecting to view a record in the mobile browser, the URL is still incorrect. We will look to address this in an upcoming release.

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