Install of Salesforce CPQ and or Salesforce Billing fails due to UseOldOrderSaveBehavior
Trailblazer Community

Install of Salesforce CPQ and or Salesforce Billing fails due to UseOldOrderSaveBehavior

Salesforce CPQ (Configure-Price-Quote) , Salesforce Billing

Last updated 3 days ago ·Reference W-8221532 ·Reported By 22 users

In Review

Summary
Salesforce CPQ and Salesforce Billing do not support the New Order Save Behavior in Winter ’21. When the New Order Save Behavior is enabled, installing or upgrading these packages will fail.

Repro
Enable New Order Save Behavior by going to Setup > Release Updates and enable.

Install the package using the installation link

Observed:
This app can't be upgraded.
There are problems that prevent this package from being installed.
Can't install the package. This package uses old Order Save Behavior and can't be part of orgs that use new Order Save Behavior. For more information, review the Winter '21 Order Save Behavior documentation, or contact the package's developer.

Your admins should also receive an email like the following:

FROM: support@jp.salesforce.com <support@jp.salesforce.com>

Your request to install package "Salesforce CPQ Winter '21" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected.

If your install continues to fail, contact Salesforce CRM Support through your normal channels and provide the following information.

Organization: YourOrgName (00Dxx00000xxxx)
User: Admin (0055A00000xxxxx)
Package: Salesforce CPQ (04t4N000000gc3W)

Problem:

1. Can't install the package. This package uses old Order Save Behavior and can't be part of orgs that use new Order Save Behavior. For more information, review the Winter '21 Order Save Behavior documentation, or contact the package's developer.
null

Workaround
Disable New Order Save Behavior and install again.

Note that per the following Salesforce CPQ and Salesforce Billing don't support the New Order Save Behavior in Winter ’21:
https://help.salesforce.com/articleView?id=new_order_save_behavior_intro.htm&type=5

Release Notes
https://releasenotes.docs.salesforce.com/en-us/winter21/release-notes/rn_sales_features_core_order.htm

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.