Triggered Sends do not honour Custom List Detective Entries
Last updated 2021-02-23 ·Reference W-8111944 ·Reported By 2 users
After asking Support for a Custom entry to be added to List Detective (LD) as a Username or Domain allowance, Triggered Sends do not honour that entry and will continue to reject Emails Sends.
- Request Support add a custom entry into List Detective for a Username or Domain
- Trigger a Triggered Send to the EmailAddress you've added a custom entry into LD for
- The Email will not be received because LD still blocks the Email Address
Note: If you have a SendLog enabled with ErrorCode, you can also review your SendLog for the exclusion.
Create a Case with Support and reference this Known Issue.
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