Triggered Sends do not honour Custom List Detective Entries
Trailblazer Community

Triggered Sends do not honour Custom List Detective Entries

Marketing Cloud Email Studio

Last updated 7 days ago ·Reference W-8111944 ·Reported By 1 users

In Review

Summary
After asking Support for a Custom entry to be added to List Detective (LD) as a Username or Domain allowance, Triggered Sends do not honour that entry and will continue to reject Emails Sends.

Repro
- Request Support add a custom entry into List Detective for a Username or Domain
- Trigger a Triggered Send to the EmailAddress you've added a custom entry into LD for
- The Email will not be received because LD still blocks the Email Address

Note: If you have a SendLog enabled with ErrorCode, you can also review your SendLog for the exclusion.

Workaround
Create a Case with Support and reference this Known Issue.

Reported By (1)

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