Sentiment Applied by Social Studio Automate is Not Displayed Consistently
Last updated 2021-04-07 ·Reference W-6845894 ·Reported By 4 users
When Social Studio Automation Rules apply sentiment, it is not always reflected as expected in Social Studio Engage. This is strictly a UI misrepresentation and the rule is being applied correctly.
1) Create a simple Rule that will apply a distinct sentiment to qualifying social posts (i.e. Positive, Neutral or Negative).
2) Create a series of social posts that will be marked by the sentiment process against the rule.
3) All qualifying posts will have sentiment applied on the backend
4) Sentiment as represented in the Engage user interface is not always consistently accurate in this circumstance.
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