Unable to activate Triggered Send Using Marketing Cloud Connector
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Unable to activate Triggered Send Using Marketing Cloud Connector

Marketing Cloud Integrations

Last updated 30 days ago ·Reference W-7948589 ·Reported By 0 users

In Review

Summary
Business Units which use a separate All Subscribers List may experience issues being able to activate Triggered Sends in Sales Cloud, seeing an error of 'Activation Failed Contact Administrator'

Repro
1. Create a Triggered Send in an integrated Sales Cloud account
2. Select the 'Add subscribers to All Subscribers List' option when configuring the Triggered Send
3. Attempt to activate the Triggered Send

Debug Logs will show the ListID for The All Subscribers List from a different Business Unit within the Enterprise Account.

Workaround
1. Create/Activate the Triggered Send without the 'Add subscribers to All Subscribers List' option
2. Locate the Triggered Send in the Marketing Cloud and select Pause
3. Edit the Triggered Send in the Marketing Cloud to select 'Add subscribers to this list'
4. Save/Publish the Triggered Send in the Marketing Cloud
5. Start the Triggered Send in the Marketing Cloud

Reported By (0)

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