Marketing Cloud Connector: Double quotes in email subject line break email preview
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Marketing Cloud Connector: Double quotes in email subject line break email preview

Marketing Cloud Integrations

Last updated 2020-08-26 ·Reference W-3684726 ·Reported By 0 users

No Fix

Summary
When previewing an email with double quotes in the subject line within the Marketing Cloud Connector in Salescloud, the visualforce error below will be displayed.

"The name can only contain underscores and alphanumeric characters. It must begin with a letter and be unique, and must not include spaces, end with an underscore, or contain two consecutive underscores."

Repro
-Create an email in Marketing Cloud that contains the double quote character. Ex. This is a "test"
-In the MCC Email Send page, select the created email from the email picker
-Click Preview.

Expected: A preview modal allowing the user to view static/dynamic email preview
Actual: A Visualforce error page that states:

The name can only contain underscores and alphanumeric characters. It must begin with a letter and be unique, and must not include spaces, end with an underscore, or contain two consecutive underscores.

Workaround
Preview the email within the Marketing Cloud.

Reported By (0)

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