Einstein Content Tagging fails to delete all Tags
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Einstein Content Tagging fails to delete all Tags

Marketing Cloud Einstein/Predictive

Last updated 2021-04-14 ·Reference W-7987079 ·Reported By 2 users


When selecting to Delete Tags after switching Einstein Content Tagging (ECT) within Setup, the system will fail to delete all the Tags after 24 hours.

- Enable Einstein Content Tagging
- Ensure ECT has been running and created tags against your Assets
- Go into Setup and the Einstein Content Tagging section
- Switch off ECT
- Select the Delete Tags option
- Wait 24 hours or more, notice the option is still grayed out and Assets are still being modified by an App User (ECT process)

No work-around. Contact Support via the Help & Training Portal.

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