Journey Test gets stuck for a contact who exits journey early, or is filtered out of the journey by filter criteria
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Journey Test gets stuck for a contact who exits journey early, or is filtered out of the journey by filter criteria

Marketing Cloud Journey Builder

Last updated 2020-08-20 ·Reference W-7775113 ·Reported By 7 users

Fixed in version Marketing Cloud July 2020 Release Patch 5

Summary
When Journey Test Mode evaluates a contact who would be filtered out by the entry criteria, or who would exit the Journey due to meeting Goal or Exit Criteria, the test does not complete and is stuck in a running state.

Repro
1) Create a new journey
2) Add a DE entry source, and a filter.
3) Finish configuring the journey (example: 1 email, 1 wait), save and validate it
4) Run Journey Test, using a contact who i) does NOT meet the filter criteria ii) exits early due to goal exit criteria iii) exits early due to exit criteria

Workaround
No workaround available.

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