Sync DEs and other non sendable DEs are selectable as the Entry Source for Date Based Events in Journey Builder
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Sync DEs and other non sendable DEs are selectable as the Entry Source for Date Based Events in Journey Builder

Marketing Cloud Journey Builder

Last updated 2020-08-05 ·Reference W-4492350 ·Reported By 0 users

Fixed in version 226

Summary
In Journey Builder while creating a new journey and configuring a Date Based Event, if an account has a date field within their synchronized data extensions or other non-sendable DEs, they are able to select it as an Entry Source Data Extension for a Date Based Event. In this situation no one is injected into the Journey because these data extensions are not sendable. Since they are not sendable, there is no Send Relationship on the DE.

Repro
1) Create a Non-Sendable DE with three fields (SubscriberKey -text type, EmailAddress -text type, JoinDate -date type)
2) Link it to the Contact object in Contact Builder on Contact Key equals SubscriberKey
3) Create a Journey
4) Create a Date Based Event
NOTE: You can select the non-sendable DE as the source.
5) Upon activation this will not inject contacts because there is no subscriber relationship field to deem as the Contact Key

Workaround
Do not select Sync DEs or non sendable DEs for data based events.

Reported By (0)

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