Using Email Address from Contact Model where multiple paths exist may give incorrect results
Last updated 2020-07-20 ·Reference W-7606824 ·Reported By 1 users
When selecting 'Use email attribute from Contact Model' within Journey Builder settings, if the selected attribute has multiple paths, the results may be incorrect.
-Create a Journey
-Set the Email Address to 'Use email attribute from Contact Model' and select a data extension that has multiple paths in the Contact Model.
-A common example of this might be the Account_Salesforce Synchronized Data Extension, which is joined to the Contact Model via Contact, Lead and User.
-Create an email send activity
-Results may be incorrect / fail to find the correct email address.
-Select attributes that are connected directly to the contact model / stage data in a different data extension and join directly to the Contact Model.
Reported By (1)
Is it Fixed?
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