Instagram Reply to Comment incorrectly posts as a Comment on Post
Trailblazer Community

Known Issues · In Review

Instagram Reply to Comment incorrectly posts as a Comment on Post

Marketing Cloud Social Studio

Last updated 2020-06-08 ·Reference W-7660839 ·Reported By 0 users

In Review

Summary
This is considered an edge case and rarely reproducible. When replying to an Instagram Comment through Social Studio Engage, the comment will post as a reply under the post instead of a reply under the comment.

Repro
1. Login to Social Studio and navigate to your Engage column using the existing Instagram Business account.
2. Select one of the existing comments within the column you would like to reply to. This will open the post inspector.
3.Select the "Reply" action in the post inspector to begin replying to your comment. Type out the content and select: Post.
4.The reply sends successfully but when reviewing on Instagram, it posts as a comment mentioning the user instead a reply under the comment.

Workaround
N/A

Reported By (0)

Is it Fixed?

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